1. Obtain the Tracking Number
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Check the Orders page 10 days after dispatch.
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Look for an email or website chat message with your tracking number.
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Add [email protected] to your address book to avoid emails
going to SPAM.
2. Track Your Parcel
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Go to the DHL website or open the DHL mobile app.
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Enter your tracking number to get updates on your parcel's status.
3. Resolve Tracking Issues
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If no information is available, wait and try again later.
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Without a tracking number, contact your local post office for assistance.
4. Handle Missing Parcels
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If your parcel is delayed, submit a tracing request.
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Provide your receipt and identification.
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Specify "glassware" in the contents field when submitting the request.
