Faq

1. What's the minimum order amount?

We don't have a minimum order amount. You can place an order for any amount.

2. How does ordering work?

Choose a product -> Add it to your cart -> Go to checkout -> Fill in your details -> Confirm your order.

3. Do I need an account to order?

Yes. Creating an account lets you shop faster, check your order status, and track your past orders.

4. When will my order be processed?

If you pay with USDT, it typically takes about an hour. After your payment is successful, we'll put together and ship your order. You'll receive a tracking number once it's shipped. Your order status changes to "Packaging" when we accept your payment. You can also check your order status on your profile whenever you want.

5. What should I do if a product is out of stock?

If something's not in stock, just go to the product page and subscribe for updates. We'll send you an email once it's back in stock.

6. How can I cancel my order?

If you want to cancel your order, let us know before we send it out. Just reach out to us on Telegram Support, and we'll sort it out.

7. What's your reship policy?

Unfortunately, we can't resend packages for free, even if there are issues with the shipping company or if the package is seized by the police. For a smoother delivery, consider purchasing our order insurance service. If you have any problems, reach out to our support team on Telegram.

1. What payment methods do you accept?

We accept USDT on any blockchain, and other cryptocurrencies.

2. Do you accept bank transfer, PayPal, Western Union, MoneyGram?

No, we do not accept these.

3. How to pay with cryptocurrency (BTC, USDT, ETH)?

You can find complete instructions on our website.

4. How soon will my payment go through?

We take USDT payments instantly. Once your payment is confirmed, we'll get right to processing your order. You can always check your order status on your profile on our website.

1. Trust and Safety

We use 100% private packaging with no mention of the website contents.

2. What shipping methods do you provide?

We offer secure standard shipping, taking 5-14 days for Europe and 14-21 days for other countries. We discreetly package orders to minimize risks during delivery.

3. How long will it take to receive my order?

It typically takes 5-14 days for Europe and 14-21 days for other countries.

4. Which countries do you ship to?

We ship to various European countries but not to island territories like the Canary Islands. We do not ship to countries with strict customs controls such as Switzerland, Denmark, Austria, Finland, and Israel.

5. Do you guarantee parcel delivery?

Unfortunately, we can't resend packages for free, even if there are issues with the shipping company or if the package is seized by the police. For a smoother delivery, consider purchasing our order insurance service. If you have any problems, reach out to our support team on Telegram.

6. Will the parcels pass through customs?

Parcels within the EU typically don't undergo customs checks as they're shipped from within the EU.

7. Do you provide a tracking number?

Yes, we'll send you the tracking number once the order is shipped.

8. Can I change my delivery address?

You can change the address before the status changes to "Picked up by courier". Contact us immediately via Telegram Support if needed.

9. Why isn't my tracking number updating?

Tracking information may not update until the package is shipped or arrives in the destination country.

10. Order Progress Statuses

Processing: Your order is being processed, which usually takes 24-72 hours.
Packaging: Your parcel is being packaged; please wait for the next status update.
Picked up by courier: The courier has picked up your parcel; expect a tracking number update within 24 hours.
Shipped: Your parcel has been shipped, and you'll receive a tracking number via email and in your order list.

1. Package seized/damaged

If your order has been impounded or damaged, email us the impound notice for resolution.

2. Received the wrong products

Contact us via email or Telegram Support. We'll help you resolve the problem.

3. When will I not receive a package if something goes wrong?

If the package is returned because the recipient was unavailable, we will not reship or refund the order. To ensure successful delivery, please provide the correct address and your full first and last name.

Faq

1. General Questions